FAQs

We don't require any contracts for our memberships. You're free to cancel at any time, though we kindly request a one-month notice for cancellations.

At present, we don't provide overnight boarding services.

Certainly. We're happy to use any shampoo you provide, whether it's recommended by your vet or your personal preference. However, bringing your own shampoo isn't mandatory.

Membership isn't required to access our services. However, becoming a member does offer you greater savings on our offerings.

We offer canine activity club, canine fitness sessions, canine trimming services, canine hygiene services, canine hydro-fitness, and canine ancillary services, which are wellness add-ons tailored to your dog’s needs.

Yes, we welcome dogs of all breeds and sizes, provided they are up to date on required vaccinations and able to safely participate in services. Each dog undergoes a temperament assessment during their first visit to ensure a safe and enjoyable environment for everyone.

No, Groomaroo is not a traditional doggie daycare. Dogs participate in structured, supervised sessions rather than open-play, all-day group environments. This allows for a calmer, more intentional experience tailored to each dog.

Service times vary depending on what your dog is receiving. Most visits range from 30 to 90 minutes. We’ll provide an estimated timeframe when you book.

At this time, Groomaroo does not offer memberships. Instead, we focus on flexible, visit-based services that allow pet parents to choose exactly what their dog needs, when they need it. Clients can book individual services or combine multiple services during a single visit, such as fitness sessions, hygiene care, trimming, or hydro-fitness. This approach gives you full control and flexibility—no commitments, no long-term plans—just high-quality care tailored to your dog.

Yes, many clients choose to combine services such as activity sessions, hygiene care, trimming, or specialty treatments during the same visit for convenience and continuity of care.

We use short-term, clean, comfortable holding areas when necessary between services. Dogs are not kept in prolonged confinement.

Yes, all dogs are closely supervised by trained staff during their visit. Safety and comfort are our top priorities.

Most dogs feel calmer and happier with regular visits. Bundles promote consistent care, not just occasional grooming. They are more affordable than single visits, reduce shedding, odor, and skin issues, and keep nails, ears, and teeth properly maintained.

Absolutely, many of our services are especially beneficial for senior dogs, dogs with mobility limitations, or dogs needing low-impact activity. All sessions are adjusted to the individual dog.

Rabies is the primary vaccine required by law. You can also provide proof of distemper & Bordetella.

Appointments are recommended to ensure availability, though same-day services may be available depending on the schedule.

Appointments can be booked online (within our website), by phone at 704-264-3399, or in-store.

Groomaroo focuses on routine fitness & hygiene (overall wellness), not just occasional grooming. Our approach emphasizes preventative care, short, frequent visits, healthier skin, coat, nails, and overall dog, and a calmer, happier dog over time.